Evaco Group Careers » Reservation Agent

Full Time
Reservation Agent

Duties and Responsibilities

The duties & responsibilities include, but are not limited to, the following:

  • Respond to emails with reservation information, confirmations, and additional details (Quotation, payment, request)
  • Assist customers in making, altering, or canceling reservations.
  • Assist customers regarding rooms, facilities, rates, and events.
  • Input confirmation booking on the system.
  • Follow-up of payment (Direct and Tour Operators).
  • Input rooms – Out of Order (OOO) and liaise with Histia Concierge Team.
  • Assist in planning and organising any extra activities, services.
  • Process Debit Card for Online payment OTA (Expedia, Booking.com, Agoda)
  • Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
  • Assist and ensure a smooth transition from short-term rental to the long-term rental.
  • Input rates, offers, and conditions on OTA.
  • Lease with the finance department for refund, payments, and account reconciliation.
  • Ensure that all special requests are handled in an efficient and timely manner.
  • Ensure that all voice mails and emails requests are answered in a timely and efficient manner.
  • Liaise with reporting Manager for any issues and action way forward.
  • Works closely with the Histia team to ensure a high level of customer satisfaction.
  • Continuously monitor all pertinent travel-related websites and OTA’s to ensure competitiveness in both availability and price; communicates information to reporting Manager.

Requirements

  • Minimum HSC or any equivalent qualification.
  • At least 3 years relevant working experience in a similar position.
  • Ability to deal with Local and International Tour Operators.
  • Knowledge of Reservation or Booking System.
  • Excellent time management and organization skills.
  • Excellent interpersonal skills and ability to handle customers.
  • Excellent communication skills in both French and English (Verbal and Written).
  • Flexible in working hours and willing to work odd hours.