Oversee the daily operations of multiple short-term rental properties, ensuring they are well-maintained to meet guest expectations.
Provide exceptional customer service to guests, handling inquiries, bookings, efficiently and professionally.
Create, manage, and optimize property listings on OTA platforms such as Booking.com, Airbnb, Expedia, etc., ensuring accuracy and competitiveness.
Develop and implement marketing strategies to maximize occupancy rates and revenue including collaborating with tour operators and destination management companies to attract more guests.
Monitor pricing and occupancy trends, adjust rates accordingly, and implement revenue management strategies to optimize profitability.
Generate and analyze performance reports, including occupancy rates, revenue, guest satisfaction, and other key metrics.
Ensure all properties comply with local regulations, safety standards, and company policies.
Requirements:
Proven experience in managing short-term rental properties or a similar role in the hospitality industry.
Must have experience with Online Travel Agencies (OTAs) such as Booking.com, Airbnb, Expedia, and other relevant platforms.
Previous experience working with tour operators and destination management companies preferred.
Experience participating in international travel and tourism fairs, showcasing properties, and networking with industry professionals.
Strong customer service skills with a focus on guest satisfaction and problem resolution.
Knowledge of marketing strategies and tools to promote rental properties effectively.
Proficient in using property management software and other relevant technologies.
Excellent verbal and written communication and presentation skills.
Strong organizational and multitasking abilities to manage multiple properties and tasks simultaneously.
