Provide day-to-day support of IT services to the organisation.
Assist the onboarding and offboarding of users.
To solved issues within define SLA.
Provide support of Office 365 and Microsoft 365 applications.
Principal IT contact for business users to support various SharePoint, Power Apps and Dynamics projects and solutions.
Provide second line support for our existing SharePoint applications and Intranet as well as providing input to support of existing Dynamics 365 solutions and Power Apps solutions.
Identify areas and processes where Microsoft 365, Office 365, Power Automate, Power Apps and SharePoint can be better leveraged and facilitate process improvement.
Responsible for developing PowerApps model and canvas driven applications.
Utilise problem-solving skills to understand client pain points and troubleshoot as challenges arise.
Work with and provide technical oversight of external third-party organisations that are supporting our solutions.
Training and handover of solutions to product owners and super users.
Provide architecture, configuration, administration, and functional support to expand capabilities in the areas of M365, O365 and Azure development environments.
Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
Track the status of requisitions and orders.
Performs monitoring & maintenance of servers, routers, switches, access points, firewalls, and other computer network components.
Install, support and maintain network hardware and software.
Evaluate, support and maintain system performance.
Configure and update VoIP software and services including QoS specifications.
Assist in network design and implementation.
Provide network support with a variety of operating systems.
Maintain network connectivity of all computer workstations.
Develop and monitor policies for the use of network resources.
Implement and manage disaster recovery and back-up.
Evaluate and recommend security improvements and system upgrades.
Monitor network to ensure optimal performance.
Ensure timely system patches to network equipment and software.
Availability to work odd hours as and when required.
Candidate Profile
Minimum bachelor’s degree in information technology, computer science, software engineering, or a related field.
4 years’ of experience in the field.
Linux, Apache, MySQL, IIS conversant would be an advantage
Azure and Microsoft 365 conversant
Proven experience managing IT infrastructure and services.
Experience with computer networks, network administration, and network installation.
Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
Proven leadership skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail oriented.
Excellent analytical and problem-solving skills.
Considerable ability to identify, analyse and resolve complex business and technical problems
