Duties and Responsibilities

Check in and Check Out Tasks

• Perform check in and check out tasks.

• Provide upscale customer/guest service experience throughout stay/vacation.

• Ensure customers are properly greeted upon arrival and departure.

• Monitor daily bookings and ensure check in and check out process are correctly done.

• Follow daily planning and assigned tasks to ensure services are provided promptly and

timely.

• Proceed chronologically with all check in and check out procedures.

• Respond and assist to customer`s request in a professional manner.

• Constant communication with property owners and provide regular update to

reporting Manager.

Conciergerie Services

• Ensure accurate and excellent service are delivered as per selected package.

• Liaise with stakeholders/service providers for bookings/purchase of services and

products.

• Ensure all processes are followed in terms of purchase order, invoices, payment,

receipts, and other required documents.

• Actively listen and resolve queries and complaints.

• Ensure professional communication between guests and staff and follow up to ensure

proper action.

• Ensure full and accurate compliance with all Standard Operating Procedures.

• Prepare, verify, and produce regular reports and feedback to reporting Manager.

• Assist in analysing customer feedback from online reviews and suggest ways for

improvements.

Requirements

• SC/HSC Holder or Diploma in Tourism/Hospitality.

• Minimum 2 years working experience as Guest Relation Officer in Hotels.

• Excellent communication skills – verbal and written in English and French.

• Excellent customer service skills and good knowledge in Sales/Conciergerie Services.

• IT Literate with good command of email typing, work and excel.

• Ability to work on shift system, including weekends and overnight depending on

operational requirements.

• Very punctual, professional and well groomed.

• Must have a valid driving license and must own a vehicle (car) for inter-sites movement.